This privacy policy is intended to help you understand how the website collects and uses your personal information through your use of the website, including any information that may be provided through the website when you register. account, register to receive communications from us, or when you purchase products or services, request additional service information from us.

1. Information collection

– When you make a transaction/open an account at website civetcoffee.com.vn, you need to provide minimum information including name, phone number and delivery address. You provide this information voluntarily to serve the purpose of conducting transactions with the company.

– If you need to change the information provided, please contact us directly Kien Cuong Company Limited  via phone number 0935 720 099 or via email:

dom.manhcuong62@gmail.com

2. Information storage and security

– Your information is stored and secured by our system Kien Cuong Company Limited

– Your information is stored from the moment you provide the information and is stored indefinitely.

– Kien Cuong Company Limited have technical and security measures to prevent unauthorized access and use of your information.

Address of the unit that collects and manages personal information

– Business registration address: No. 05 Hoang Hoa Tham Street, Block 8, Tan Tien Ward, City. Buon Ma Thuot, Dak Lak

– Phone number: 0935 720 099

3. Use of information

Internal only Kien Cuong Company Limited is allowed to access and use information. Specifically, only the E-commerce department can use your information to conduct transactions with you.

Kien Cuong Company Limited have the right to use information to:

– Delivery to the address provided.

– Product usage instructions, product advice.

– Processing orders, solving problems that arise when delivering/using goods.

4. Website link

Customers are responsible for protecting your account information and not providing login information to anyone else. Kien Cuong Company Limited Commitment, your account will only be used to log in to the website civetcoffee.com.vn without linking to any other website.

5. Share information

Kien Cuong Company Limited commits not to share any of your information with any other unit/company except for shipping partners that have been evaluated by the company and signed a contract to transport goods. In addition, according to the law, the company can provide customer information to competent state management agencies (when requested).

6. Contact, answers, questions

Whenever you need support, you can contact the company via phone number 0935 720 099, the company is ready to answer questions as well as provide product support/transaction instructions. for you.

7. Mechanism for receiving and resolving complaints related to customer information

When discovering that their personal information is being used for the wrong purpose or scope, customers send a complaint to the email address: dom.manhcuong62@gmail.com or call 0935 720 099 to complain and provide information. Provide relevant evidence to the website's E-commerce Department civetcoffee.com.vn. The e-commerce department commits to respond immediately or at the latest within 48 working hours from the time of receiving the complaint.

Any problems please contact:

Kien Cuong Company Limited

No. 05 Hoang Hoa Tham Street, Block 8, Tan Tien Ward, City. Buon Ma Thuot, Dak Lak

Phone: 0935 720 099

Email: dom.manhcuong62@gmail.com

Website: civetcoffee.com.vn