{"id":3649,"date":"2024-05-29T15:05:45","date_gmt":"2024-05-29T08:05:45","guid":{"rendered":"http:\/\/civetcoffee.com.vn\/?page_id=3649"},"modified":"2024-05-29T15:15:57","modified_gmt":"2024-05-29T08:15:57","slug":"chinh-sach-doi-tra","status":"publish","type":"page","link":"https:\/\/civetcoffee.com.vn\/en\/chinh-sach-doi-tra\/","title":{"rendered":"Return policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3649\" class=\"elementor elementor-3649\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16b9518 e-flex e-con-boxed e-con e-parent\" data-id=\"16b9518\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56eb9dc elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"56eb9dc\" data-element_type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"http:\/\/civetcoffee.com.vn\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-woocommerce.min.css\"><nav class=\"woocommerce-breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Home<\/nav>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c7d4e0e e-flex e-con-boxed e-con e-parent\" data-id=\"c7d4e0e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0da7584 e-con-full e-flex e-con e-child\" data-id=\"0da7584\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-aeaf0e2 e-flex e-con-boxed e-con e-child\" data-id=\"aeaf0e2\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5727c69 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"5727c69\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 20-09-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Return policy<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ea91ac elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9ea91ac\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 20-09-2023 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon .elementor-divider-separator:before,.elementor-widget-divider--view-line_text .elementor-divider-separator:after,.elementor-widget-divider--view-line_text .elementor-divider-separator:before{display:block;content:\"\";border-bottom:0;flex-grow:1;border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--element-align-left .elementor-divider .elementor-divider-separator>.elementor-divider__svg:first-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-left .elementor-divider-separator:before{content:none}.elementor-widget-divider--element-align-left .elementor-divider__element{margin-left:0}.elementor-widget-divider--element-align-right .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-right .elementor-divider-separator:after{content:none}.elementor-widget-divider--element-align-right .elementor-divider__element{margin-right:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67803b5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"67803b5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 20-09-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h5><strong>1. Return conditions<\/strong><\/h5><p>Customers need to check the condition of the goods and can exchange\/return the goods in the following cases:<\/p><p>\u2013 The goods do not match the type or design in the order placed or on the website at the time of ordering.<\/p><p>\u2013 Not enough quantity, not enough sets as in the order.<\/p><p>\u2013 External conditions are affected such as torn packaging, peeling, breakage, etc.<\/p><p>\u2013 The goods are defective due to the manufacturer.<\/p><p>You can check the goods right at the time of receipt and may not receive the goods if one of the above errors occurs. In case the goods are inspected later, the goods will be notified and sent within the time period specified in section 3.<\/p><h5><strong>2. Cases where returns are not applicable<\/strong><\/h5><p>\u2013 Opened goods can be exchanged\/returned if there is a manufacturer error.<\/p><p>\u2013 The time since receiving the goods has exceeded the specified time frame for exchange\/return (specified in <strong>\u201cProduct warranty and return process\u201d<\/strong>)<strong>.<\/strong><\/p><p>\u2013 Goods in promotional programs clearly state the conditions of non-return.<\/p><h5><strong>3. Regulations on notification time and sending returned products<\/strong><\/h5><p><strong>\u2013 Return notification time<\/strong>: within 72 hours of receiving the product in case the product is not as ordered, or broken; within 7 days for manufacturer defects.<\/p><p><strong>\u2013 Notification method:\u00a0<\/strong>Call 0935 720 099 or email dom.manhcuong62@gmail.com<\/p><p><strong>&#8211; <\/strong><strong>Time Kien Cuong Company Limited<\/strong> <strong>Send and return product:<\/strong>\u00a0within 14 days of receiving the returned product from the Buyer.<\/p><p><strong>\u2013 Product return location<\/strong>: Customers can bring goods directly to the Company or send them by post at the delivery address below.<\/p><p><strong>&#8211; <\/strong><strong>Delivery address:<\/strong>\u00a0No. 05 Hoang Hoa Tham Street, Block 8, Tan Tien Ward, City. Buon Ma Thuot, Dak Lak.<\/p><h5><strong>4. Regulations on request processing time<\/strong><\/h5><p><strong>\u2013 Respond to requests<\/strong>: within a maximum of 2 hours after receiving the notification,\u00a0<strong>Kien Cuong Company Limited<\/strong> Must review and respond to customer requests. The response can be a request for more information\/acceptance\/rejection of the request.<\/p><p><strong>\u2013 Notice of decision<\/strong>: maximum 2 days after receiving the product,\u00a0<strong>Kien Cuong Company Limited<\/strong>\u00a0must notify the customer of the decision whether to accept the return request or not. Notification channel is the channel where customers send requests (email, phone...).<\/p><p><strong>\u2013 Returns and refunds:<\/strong>\u00a0New delivery channel or refund depending on agreement between both parties. Refund time (if any) is maximum 5 days after receiving the returned item.<\/p><p>In case you have comments\/complaints related to product quality, please contact our customer care line 0935 720 099.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return policy 1. Conditions for return Customers need to check the status of the goods and can exchange\/return goods in the following cases: - Goods are not of the correct type or model in the order placed or as on the website at the time of ordering. - [\u2026]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/civetcoffee.com.vn\/en\/wp-json\/wp\/v2\/pages\/3649"}],"collection":[{"href":"https:\/\/civetcoffee.com.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/civetcoffee.com.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/civetcoffee.com.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/civetcoffee.com.vn\/en\/wp-json\/wp\/v2\/comments?post=3649"}],"version-history":[{"count":7,"href":"https:\/\/civetcoffee.com.vn\/en\/wp-json\/wp\/v2\/pages\/3649\/revisions"}],"predecessor-version":[{"id":3664,"href":"https:\/\/civetcoffee.com.vn\/en\/wp-json\/wp\/v2\/pages\/3649\/revisions\/3664"}],"wp:attachment":[{"href":"https:\/\/civetcoffee.com.vn\/en\/wp-json\/wp\/v2\/media?parent=3649"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}