1. Return conditions

Customers need to check the condition of the goods and can exchange/return the goods in the following cases:

– The goods do not match the type or design in the order placed or on the website at the time of ordering.

– Not enough quantity, not enough sets as in the order.

– External conditions are affected such as torn packaging, peeling, breakage, etc.

– The goods are defective due to the manufacturer.

You can check the goods right at the time of receipt and may not receive the goods if one of the above errors occurs. In case the goods are inspected later, the goods will be notified and sent within the time period specified in section 3.

2. Cases where returns are not applicable

– Opened goods can be exchanged/returned if there is a manufacturer error.

– The time since receiving the goods has exceeded the specified time frame for exchange/return (specified in “Product warranty and return process”).

– Goods in promotional programs clearly state the conditions of non-return.

3. Regulations on notification time and sending returned products

– Return notification time: within 72 hours of receiving the product in case the product is not as ordered, or broken; within 7 days for manufacturer defects.

– Notification method: Call 0935 720 099 or email dom.manhcuong62@gmail.com

– Time Kien Cuong Company Limited Send and return product: within 14 days of receiving the returned product from the Buyer.

– Product return location: Customers can bring goods directly to the Company or send them by post at the delivery address below.

– Delivery address: No. 05 Hoang Hoa Tham Street, Block 8, Tan Tien Ward, City. Buon Ma Thuot, Dak Lak.

4. Regulations on request processing time

– Respond to requests: within a maximum of 2 hours after receiving the notification, Kien Cuong Company Limited Must review and respond to customer requests. The response can be a request for more information/acceptance/rejection of the request.

– Notice of decision: maximum 2 days after receiving the product, Kien Cuong Company Limited must notify the customer of the decision whether to accept the return request or not. Notification channel is the channel where customers send requests (email, phone...).

– Returns and refunds: New delivery channel or refund depending on agreement between both parties. Refund time (if any) is maximum 5 days after receiving the returned item.

In case you have comments/complaints related to product quality, please contact our customer care line 0935 720 099.